Terms & Conditions

1. CONTRACTUAL RELATIONSHIP

The following terms of service (the “Terms”) constitute a legally binding agreement between you (also referred to below as “User”) and Twister Services, Inc. (“Twister”). These Terms govern your access to and/or use of (i) Bellhop’s websites, including without limitation its websites at https://www.twisterservices.com/, (collectively, the “Websites”), (ii) Twister’s mobile applications (each, a “Twister App” and collectively, the “Twister Apps”), and (iii) Twister’s telephone ordering platform (the “Telephone Platform”) (collectively, the Websites, Twister Apps, and the Telephone Platform are referred to herein as the “Twister Services Platforms”). These Terms also govern any services that you may receive through the Twister Services Platforms, including, but not limited to, any services that you may receive from Twister Services, its subsidiaries, or affiliates (defined below).

1.1 Accepting these Terms

**Please read these Terms carefully before accessing or using any of the Twister Services Platforms, including, but not limited to, before placing any order with Twister Services for loading, unloading, or other help services, transportation services, moving services, and/or any other services that may be offered through the Twister Services Platforms (collectively, the “Services”). ** By accessing or using the Twister Services Platforms, including, without limitation, by using the Twister Services App or placing an order for Services online or via telephone, you agree to be bound by these Terms, including, but not limited to, provisions that govern any claim you may have for property damages, provisions that limit Twister Services’ liability, and provisions that require individual arbitration of any potential legal dispute between you and Twister Services. If you do not agree to these Terms, you may not use the Twister Services Platforms or receive any Services.

1.2 Modifications to Terms

Twister Services reserves the right to change these Terms at any time. However, if Twister Services makes changes to the Terms, Twister Services will notify you by revising the “Last Modified” date at the top of this document. In some cases, Twister Services may also provide you with additional notice (such as adding a statement to Twister Services’ homepage or sending you an email notification). Twister Services encourages you to review these Terms periodically to stay informed about Twister Services’ practices, and you should always review these Terms before placing any order for Services.

Unless Twister Services notifies you otherwise, whenever Twister makes changes to these Terms, they will be effective when the revised Terms are posted online or otherwise provided for your review. If you continue to use any Twister Services Platform after the revised Terms have been posted or otherwise provided for your review, including, but not limited to, by placing an order for Services with Twister Services, you will be deemed to have accepted the changes to these Terms and will be bound by the revised Terms.

In the event that you have placed an order for Services prior to the effective date of a change to these Terms, your order will be bound by the Terms in effect on the date that you placed an order for Services.

1.3 Supplemental Terms

You may be required to agree to additional, supplemental terms in certain markets or for certain Services requested by you. If supplemental terms apply in your market or are required by your request for Services, such supplemental terms will be disclosed to you in a separate disclosure or in connection with, but prior to, the performance of the applicable Services by Third-Party Providers (as defined below). Supplemental terms are in addition to, and shall be deemed a part of, these Terms for the purposes of the applicable Services. In the event of a conflict between any supplemental terms and these Terms, the supplemental terms shall prevail but only with respect to the Services to which the supplemental terms apply.

2. THE TWISTER SERVICES PLATFORMS

2.1. About Twister Services and the Company’s Services

Twister Services is a moving company which provides communications that matches individuals who are seeking local moving service, or services related to moving, with (i) independent moving company capable of providing loading and unloading or other help services; and/or (ii) independent courier service capable of providing property transportation services. Twister Services allows you to book their service that connects you to Twister Services support team. As a moving company, you acknowledge and understand that Twister Services is subject to the laws and regulations applicable to household goods motor carriers and that, by obtaining Services through the Twister Services Platforms (website or app), you may be entitled to the consumer protections afforded to consumers dealing with household goods movers.

By using the Twister Services Platforms to order Services, you acknowledge and agree that you are requesting that Twister Services provide you with courier services only and that Twister Services should request and schedule the Services on your behalf. You further acknowledge and agree that when Twister Services arranges schedule to perform loading, unloading, transportation, or other moving-related services, Twister Services is acting in its capacity as a booking agent and as a household goods or motor carrier. Except as otherwise provided herein (see Section 8 and its subparts below), Twister Services only provides transportation services, loading or unloading services, moving related services, or other services provided on your behalf. You further acknowledge that you obtain all terms and conditions from Twister Services to be followed upon agreement of Services.

2.2. License

Subject to your compliance with these Terms, Twister Services grants you a limited, non-exclusive, non-sublicensable, non-transferable, and revocable license to access and use the Twister Services Platforms solely for their intended purposes, including (i) to place orders for Services, using the Twister Services Platforms, to perform the Services, (ii) to view any User Content (defined below), and (iii) to access and use any content, information, and related materials that may be made available as a result of a request for Services. Any rights not expressly granted herein are reserved by Twister Services and their licensors.

2.3 Restrictions

You may not: (i) remove any copyright, trademark, or other proprietary notices from any portion of the Twister Services; (ii) reproduce, modify, prepare derivative works based upon, distribute, license, lease, sell, resell, transfer, publicly display, publicly perform, transmit, stream, broadcast, or otherwise exploit any Twister Services Platform or part thereof except as expressly permitted by Twister Services; (iii) decompile, reverse engineer, or disassemble any of the Websites, any Twister Services App, or any other Twister Services Platform unless otherwise permitted by applicable law; (iv) link to, mirror, or frame any portion of any of the Websites, the Twister Services Apps, or any other Twister Services Platform; (v) cause or launch any programs or scripts for the purpose of scraping, indexing, surveying, or otherwise data mining any portion of the Twister Services Platforms or unduly burdening or hindering the operation and/or functionality of any aspect of the Twister Services Platforms; or (vi) attempt to gain unauthorized access to or impair any aspect of the Twister Services Platforms or its related systems or networks. You may only access the Twister Services Platforms through the interfaces that Twister provides for that purpose.

2.4 Proprietary Material

All text, graphics, editorial content, data, formatting, graphs, designs, HTML, look and feel, photographs, music, sounds, images, software, videos, typefaces, and other content (collectively, “Proprietary Material”) that you see or read through the Twister Services website and app is owned by Twister Services, excluding User Content (defined below) which Twister Services has the right to use. Proprietary Material is protected in all forms, media, and technologies now known or hereinafter developed. Twister Services owns all Proprietary Material, as well as the coordination, selection, arrangement, and enhancement of such Proprietary Material as a collective work under the United States Copyright Act, as amended. The Proprietary Material is protected by the domestic and international laws of copyright, patents, and other proprietary rights and laws. The Proprietary Material, the Twister Services Platforms, and all rights therein (including without limitation intellectual property rights and other proprietary rights) are and shall remain Twister Services' property. Neither these Terms nor your use of the Twister Services Platforms convey or grant to you any rights in or related to the Proprietary Material or the Twister Services Platforms except for the limited license granted above. In addition, neither these Terms nor your access of the Twister Services Platforms grant you use or reference in any manner to Twister's company name, logos, product and service names, trademarks, or service marks.

3. YOUR USE OF THE TWISTER SERVICES WEBSITE AND APP

3.1. Placing an Order for Services

In order to place an order for Services, you must be at least 18 years of age and must provide Twister Services with a valid e-mail address and phone number and a valid credit or debit card. You authorize Twister Services to charge or place a hold on your credit up to the full estimated amount immediately after you place your order for Services to charge and the remaining balance, if any, immediately after you receive Services. Please consult the Twister Services support at support@twisterservices.net for more information about company policies regarding deposits, charges, and holds.

3.2. Pricing

When placing an order for Services, you may receive an estimate of fees and costs. Twister Services attempts to provide a reasonably accurate estimate of final fees and costs. However, you understand and agree that, unless otherwise expressly stated during booking that the estimated price is “fixed” or “binding,” all estimates are non-binding and are not intended to be a guarantee of your final costs. Your total charges may be affected by the information you provide to Twister Services during the order process (including, but not limited to, any inaccurate information provided by you), the circumstances present on the day you receive the Services, and, with pay-as-you-go pricing, the speed of the Twister Services courier team. You acknowledge and understand that your total charges may exceed the amount of any estimate given.

All prices are subject to change based on availability and other factors, such as demand and location. Any quoted rate may change until you place an order for Services. In addition, in the event that the circumstances of an order request are significantly different than as described during booking, your order may be cancelled, or you may be required to agree to a revised and/or amended estimate.

3.3. Canceling an Order or Discontinuing Services

You may change or cancel an order for Services at any time, including changing the reservation date and/or shipping or destination locations. However, modifications to an order may be subject to an increase or change in pricing, depending on availability and other factors submitted by you. Such changes may also be subject to an additional modification or cancellation fee. Order modifications and cancellations are subject to Twister Services’ cancellation and reservation modification policies. Any and all changes to an order will continue to be governed by these Terms, and you acknowledge and agree to such Terms by placing a change or cancellation request.

You may also discontinue Services at any time while Services are being performed, but you will be responsible for paying for the greater of one hour of pay for the Twister Services' courier team or the amount of all Services performed through the time the order is discontinued. If you discontinue Services at any time, Twister Services will be required to immediately cease providing all Services and to leave your premises. In addition, you agree that you will not directly or indirectly solicit the courier team who has been performed by Twister Services, or who has already performed or begun performing, any portion of the Services on your behalf within a sixty (60) day period following a cancellation or cessation of Services unless Twister Services has specifically arranged their team to provide the Services on your behalf. For an avoidance of doubt, this means that you may not cancel an order (or stop an order, e.g., by asking them not to bill time) for Services after they have arrived to complete the requested Services in order to pay them directly and avoid incurring charges through Twister Services. In the event that you engage in such improper solicitation and contract interference, you will be ineligible for the Twister Services Damage Protection Policy and will be liable to Twister Services for the Charges for which you would have been billed had you not canceled your order for Services. You will also be liable for all reasonable attorneys’ fees incurred by Twister Services in pursuing and collecting such Charges.

3.4 Customer and/or Website Visitor

You may be required to provide your contact information to request certain Twister Services' Services, such as through the Twister Services' contact form. You must be at least 18 years of age to book their Services. Twister Services may require you to submit certain personal information, such as your name, address, mobile phone number, as well as certain payment information (e.g., bank or credit card information). You agree to provide accurate, complete, and up-to-date information on the website or app. Failure to give accurate, complete, and up-to-date account information, including invalid or expired payment information, may result in your inability to access and/or use the Twister Services Platforms. You are responsible for all activity and Services that is performed from the information you provided and agree to maintain the security and secrecy of your contact information at all times.

3.5. Text Messaging, E-Mails, and Phone Calls

You agree that Twister Services and its subsidiaries and affiliates, and their respective employees, contractors, and team may contact you at any of the phone numbers or e-mail addresses that you provide, including, but not limited to, by e-mail, text messages, calls, and push notifications. Such communications may also include messages generated by an automatic telephone dialing system. Standard message and data rates may apply. You may opt-out of receiving communications by emailing a request to opt-out to support@twisterservices.net. However, opting out of all communications may impact your receipt of the Services.

3.6. User Provided Content

Twister Services may, in Twister's sole discretion, permit you or other customers from time to time to submit, upload, publish, or otherwise make available to Twister Services through the Twister Services Platforms, textual, audio and/or visual content and information, including commentary and feedback related to the Services, initiation of support requests, and submissions of entries for competitions and promotions (collectively referred to as “User Content”). Any User Content provided by you remains your property. However, by providing User Content to Twister Services, you grant Twister Services a worldwide, perpetual, irrevocable, transferable, royalty-free license, with the right to sublicense, to use, copy, modify, create derivative works of, distribute, publicly display, publicly perform, and otherwise exploit in any manner such User Content in all formats and distribution channels now known or hereafter devised (including in connection with the Services and Twister Services' business on the websites and services), without further notice to or consent from you, and without the requirement of payment to you or any other third party.

You acknowledge and agree that you are solely responsible for all User Content that you make available through the Twister Services Platforms. Accordingly, you represent and warrant that (i) you either (A) are the sole and exclusive owner of all User Content that you make available through the Twister Services Platforms or (B) you have all rights, licenses, consents, and releases necessary to grant Twister Services the license to the User Content as set forth above, and (ii) neither the User Content nor your submission, uploading, publishing, or otherwise making available of such User Content, nor Twister Services' use of the User Content as permitted herein, will infringe, misappropriate, or violate Twister Services' patent, copyright, trademark, trade secret, moral rights, or other intellectual property or proprietary rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.

You agree to not provide on the Twister Services Platforms User Content that is defamatory, libelous, hateful, violent, obscene, pornographic, unlawful, or otherwise offensive, as determined by Twister Services, in its sole discretion, whether or not such material may be protected by the law. Twister Services may, but shall not be obligated to, review, monitor, or remove User Content, at Twister Services' sole discretion and at any time, without notice to you.

User Content may contain information relating to reviews of Twister Services' courier services. Such reviews are opinions of the specific User and not the opinion of Twister Services and have not been verified or approved by Twister Services. YOU AGREE THAT TWISTER SERVICES IS NOT LIABLE FOR ANY USER CONTENT.

3.7. Network Access and Devices

Use of the Twister Services Platforms may require access to a data network. You are responsible for obtaining the data network access necessary to use such Twister Services Platforms, if any. Your mobile network's data and messaging rates and fees may apply if you access or use the Twister Services Platforms from a wireless-enabled device. You are responsible for acquiring and updating compatible hardware or devices necessary to access and use the Twister Services Platforms and any updates thereto. Twister Services does not guarantee that the Twister Services Platforms, or any portion thereof, will function on any particular hardware or devices. In addition, the Twister Services Platforms may be subject to malfunctions and delays inherent in the use of the Internet and electronic communications. You further acknowledge and agree that the Twister Services Platforms may, from time to time, be unavailable (e.g. due to scheduled maintenance or website update) and that Twister Services cannot, and does not, guarantee a specific or minimum availability of the Twister Services Platforms.

3.8 Reservation Changes

Subject to availability and any reservation change fees, you may choose to change your service date to another future date.

4. PAYMENT AND PROMOTIONAL OFFERS

4.1 Payment

After your order for Services is complete and you have received the Services, Twister Services will send you an e-mail for the final invoice amount (the “Charges”). If you have paid a deposit, such deposit will be applied to your balance, and all remaining Charges are immediately due and payable, and you are responsible for payment of all Charges for Services ordered and received through the Twister Services Platforms. You authorize Twister Services to charge the credit or debit card that you provide when placing your order for Services for all Charges. Charges will be inclusive of applicable taxes where required by law. Charges paid by you are final and non-refundable, unless otherwise determined by Twister Services. If the charge to your credit or debit card is declined, you authorize Twister Services to use a secondary payment method provided by you, if applicable. In the event that Twister Services brings an action to enforce its right to payment of the Charges hereunder, Twister Services will be entitled to recover, in addition to all other amounts and relief, its reasonable costs and attorneys’ fees.

You understand and agree that Twister Services may administer payment directly to the Twister Services' courier team on your behalf, as the Twister Services’ limited payment collection agent, and that payment to Twister Services is intended to fully compensate the Twister Services' courier team for the Services they provide. Accordingly, your payment to Twister Services' courier team shall be considered the same as issuing payment directly to Twister Services, and you should not issue any payment, other than a tip or gratuity, in your sole discretion, to anyone other than Twister Services for Services ordered and received. If you issue payment directly to any Third-Party Provider, you will still be responsible for paying the full amount of the Charges billed to you by Twister Services.

If for any reason other than the fault of Twister Services that courier service cannot be made at the address requested for delivery during booking, Twister Services may, at their option, cause the articles contained in your shipment to be stored in a warehouse or other storage facility selected by Twister Services or any third-party warehouse/facility at or near the point of delivery or at other available points, at your cost. You also agree to pay for the full cost of any additional shipping, delivery, or other moving charges associated therewith. Twister Services will not be responsible for any damages that may occur to your items while in such storage facility, and you agree to indemnify and hold Twister Services harmless from any and all such damages or claims.

In addition, as an alternative, if delivery of a shipment is refused by you at the shipping destination, or if you or your authorized representative fails to receive or claim the property shipped within fifteen (15) days after written notice by United States mail addressed to you at your shipping or destination address, or if you fail or refuse to pay applicable charges in accordance with these Terms or any applicable tariff, Twister Services may sell the shipped property at its option, either (a) upon notice in the manner authorized by law, or (b) at public auction to highest bidder for cash at a public sale to be held at a time and place named by Twister Services, thirty (30) days' notice of which sale shall have been given in writing to you, and there shall have been published at least once a week for two consecutive weeks in a newspaper of general circulation at or near the place of sale, a notice thereof containing a description of the property, and the names of the shipper and recipient (if different). The proceeds of any sale shall be applied toward payment of charges applicable to shipment and toward expenses of notice, advertising and sale, and of storing, caring for, and maintaining property prior to sale, and the balance, if any, shall be paid to owner of property; PROVIDED that any perishable articles contained in said shipment may be sold at public or private sale without such notices, if, in the opinion of Twister Services, such action is necessary to prevent deterioration or further deterioration.

4.2 Promotional Offers

Twister Services may, in their sole discretion, issue you promotional offers and discounts that may be redeemed for credit when placing an order for Services. You agree that such promotional offers and discounts: (i) must be used for the intended audience and purpose, and in a lawful manner; (ii) may not be duplicated, sold, or transferred in any manner, or made available to the general public unless expressly permitted by Twister Services; (iii) may be disabled, canceled, or otherwise terminated by Twister Services at any time for any reason without liability to Twister Services; (iv) may only be used pursuant to the specific terms that Twister Services has established for such promotional offer or discount; (v) are not valid for cash; and (vi) may expire prior to your use. Further, Twister Services reserves the right to withhold or deduct any credits or other features or benefits obtained through the use of any promotional offers and discounts by you or any other User in the event that Twister Services determines or believes, in its sole discretion, that the use or redemption of the promotional offer or discount was in error, fraudulent, illegal, or in violation of the terms applicable to the promotional offer or discount or in violation of these Terms.

5. USER REPRESENTATIONS

By using the Twister Services Platforms and/or requesting the Services, you expressly represent and warrant that you are legally entitled to enter this agreement and that (1) you are at least 18 years old; (2) you reside in the United States or any of its territories; (3) you own or have legal possession to any and all property to be moved or shipped under this agreement, if applicable; (4) **you have carefully read and understand these Terms and Conditions; (5) to the extent you are requesting courier services, you have been advised that you should consider obtaining insurance to protect you from loss or damage to your personal property items;** and (6) you have the right, authority, and capacity to enter into this agreement. You further represent and warrant that you will abide by the Terms and Conditions hereof; your participation in using the Twister Services Platforms and/or requesting Services is for your own personal use; and you will comply with all applicable laws.

6. COMPLIANCE WITH APPLICABLE LAWS

By using the Twister Services Platforms and/or requesting Services, you agree that (1) you will only use the Twister Services Platforms and/or request Services for lawful purposes; (2) you will not use the Twister Services Platforms and/or request Services for sending or storing any unlawful material or for fraudulent purposes; (3) you will not use the Twister Services Platforms and/or request Services to cause nuisance, annoyance, or inconvenience; (4) you will not impair the proper operation of the network; (5) you will not try to harm Twister Services or the Twister Services Platforms and/or impair the performance of the Services in any way whatsoever; (6) you will not copy or distribute the Twister Services Platforms or other content without written permission from Twister Services; (7) you will only use the Twister Services Platforms and/or request Services for your own use and, if applicable, will not resell your order for Services to a third party; and (8) you will provide Twister Services and/or the Third Party Providers with whatever proof of identity they may reasonably request.

7. REFUSAL OF SERVICE

You acknowledge and understand that, notwithstanding anything herein to the contrary, Twister Services has, and shall at all times retain, the right to refuse or cancel an order for Services at any time for any reason. The circumstances that may warrant a refusal or cancellation of Services, include, but are not limited to, the following circumstances:

*Evictions*

Twister Services may cancel an order for Services if you, or someone else at the location to be serviced, is being, is in the process of being, or has been evicted.

*Prohibited Property*

Twister Services and the courier team may refuse to provide or limit the Services and/or your order may be canceled if it is determined, in Twister Services and the courier team's sole discretion, that the property you have requested to be moved is prohibited by these Terms and Conditions, including property explicitly prohibited under Section 8.4 hereof.

*Dangerous, Hazardous, or Unsanitary Conditions*

If the location where the Services are to be performed is either too dangerous, hazardous, or unsanitary, in Twister Services and the courier team's sole discretion, Services may be refused or canceled. For example, your order may be canceled or rescheduled if the location does not meet reasonable cleanliness standards and/or poses a potential health or safety risk (e.g., an unfinished attic, a hoarding scenario, the presence of animal or other human waste products, a flooded or recently flooded location, etc.).

*Inclement Weather*

In cases of inclement weather, you may be required to reschedule and/or delay your order for Services to another time, or the order may be canceled or refused without a cancellation fee. If Services are nonetheless performed despite inclement weather, you will not be eligible for protection under the Damage Protection Policy described in Section 8 (and its subparts) below for any damages incurred as a result of the inclement weather. Inclement weather can include, but is not limited to, heavy rain, snow, sleet, hail, lightning, and high winds.

*Access to property*

Twister Services and the courier team reserve the right to refuse or cancel ordered Services if your property cannot be accessed or is deemed to be, in Twister Services or the courier team's sole discretion, too far away from the location of the courier team's moving vehicle. For example, Services may be refused or canceled because a driveway is too dangerous to traverse, or the courier team would be required to walk 100 yards or more to move each item of property to a moving vehicle. If Services are nonetheless performed and the courier team are required to walk a significant distance (in Twister Services’ sole discretion) from the moving vehicle to your personal property, you are advised that you or someone else subject to your direction and control should remain with your personal property at each location to ensure that your personal property is not subject to theft. Personal property lost or stolen because the courier team must travel a significant distance (in Twister Services’ sole discretion) between a moving vehicle and your personal property shall not be covered by the Damage Protection Policy described in Section 8 (and its subparts) below.

*Narrow Doorways, Hallways, or Stairs*

Twister Services and the courier team may refuse to provide or limit the Services if it is determined, in Twister Services and/or the courier team's sole discretion, that the property you have requested to be moved cannot be safely moved through a narrow doorway, hallway, or other passageway or cannot be safely moved up or down stairs. In the event that you require Twister Services to continue providing Services after being advised of the danger, you waive any right to receive any reimbursement for damages that may result.

*Insufficient Moving Space*

In the event that your property will not fit into a moving truck, pod, or other service vehicle, Twister Services may refuse to continue loading any additional property until such truck, pod, or other vehicle has been unloaded.

Unless otherwise provided herein, if your order is canceled or rescheduled based on the foregoing Terms or any other Term in this agreement, you will be subject to all applicable cancellation or rescheduling fees.

8. PROPERTY DAMAGES; BELLHOP’S DAMAGE PROTECTION POLICY

Twister Services provide you with the courier services that you seek. While Twister Services attempts to connect you with only high-quality courier team, Twister Services does not make any representations or warranties with respect to the quality of Services that you may receive and does not, and cannot, guarantee that their courier team will not damage or lose any of your property. As an independent moving company, Twister Services is not liable for any property damages that you may sustain as a result of the performance of the Services by the courier team. Notwithstanding the foregoing, but subject to certain limitations and exclusions stated herein, Twister Services will agree to provide you with the voluntary damage protection set forth below if you timely file a claim with Twister Services (the “Damage Protection Policy”). Twister Services will not provide you with any other property damage protection other than as set forth below, and by placing an booking with Twister Services, you understand and agree that you will not be entitled to recover from Twister Services for any other damages to your property, whether such damages arise in contract, tort, or otherwise. PLEASE READ THE FOLLOWING SECTIONS CAREFULLY, AS THEY AFFECT YOUR LEGAL RIGHTS. If you do not agree to Twister Services’ Damage Protection Policy or are in need of additional protection for your personal or real property, you should not place an booking with Twister Services or should obtain additional insurance protection from a third-party insurance carrier for your personal or real property prior to the performance of any Services.

Note that you may not obtain coverage under the Damage Protection Policy and obtain damages from Twister Services or any insurance policy insuring them). By choosing to pursue a claim under the Damage Protection Policy, you hereby waive and release the Twister Services' courier team from any and all liability for damages that you have sustained as a result of their performance of the Services and agree that the maximum liability for any damages to your personal or real property shall be as set forth herein.

In addition, in order to access and use the courier services on the Twister Services Platforms, you agree that no one from the courier team shall be liable to you for any damages in excess of the damages to which you would be entitled under the Damage Protection Policy below, unless otherwise provided herein or set forth in a separate written agreement between you and Twister Services. For the avoidance of doubt, this means that, in the absence of a separate written agreement, if you choose to pursue a claim against anyone from the courier team instead of filing a claim with Twister Services, your claim with the courier team shall be governed by the same terms, conditions, limitations, and waivers as set forth below. It is expressly acknowledged and agreed that the courier team are intended beneficiaries of the provisions of Section 8 (and each of its subparts 8.1 through 8.6) of these Terms. Notwithstanding the foregoing, the Recovery Rate (defined below) and the $2,000 limitation on liability (described below) shall not apply to a claim by you against a Driver (defined below) for damages caused to your personal property as a result of an accident during the move, provided that such damages shall not exceed the limits of any applicable cargo or contingent cargo insurance policy. Such limitations shall, however, apply to any such claim by you against Twister Services or its subsidiaries and affiliates.

8.1 Damages to Personal Property Caused by Twister Services' Courier Team

If the courier team arranged by Twister Services to provide you with loading, unloading, or other non-transportation help Services (a “Lumper” and the “Lumper Services”) damages or loses your personal property while moving your personal property, including, while loading or unloading your personal property in a transportation vehicle provided by you, another company, or the courier team arranged by Twister Services to provide you with transportation Services (a “Driver”), or if (and only if) your booking includes both lumper and transportation Services (also referred to as “Truck and Movers” on the Twister Services' Website and App) and your personal property is damaged in transit (i.e., during shipment) as a result of the negligent packing of your personal property in a transportation vehicle by a Lumper or by the negligent driving of the Driver, Twister Services will assume liability for your damaged personal property items at a rate of sixty cents per pound ($.60/lb.) per item damaged (the “Recovery Rate”); provided, however, that **Twister Services’ maximum liability per shipment or order shall not exceed $2,000**. For the avoidance of doubt, Twister Services will not assume any liability for any damages that occur in transit if you have ordered only Lumper Services (also referred to as “Movers Only” on the Twister Services' Website and App) and not additional transportation Services, or if you have ordered only transportation services. (In other words, Twister Services will not assume any liability for any damages that occur in transit if you have not ordered Truck and Movers but only Movers help or only a Driver.) In addition, if you have ordered only Lumper Services (i.e., Hourly Labor), **Twister Services’ maximum liability for such order shall be reduced and shall not exceed $1,000 per order.**

By way of example, but not limitation, to illustrate how the Damage Protection Policy applies, if you have ordered both transportation and Lumper Services (i.e., Truck and Movers) and a Lumper fails to adequately secure and wrap a 75-pound headboard with sufficient protective padding and the headboard is significantly scratched during shipment, Twister Services will assume liability for a total of $45.00 (75 pounds multiplied by 60 cents) if you timely file a claim for damages with Twister Services. Similarly, if you have ordered both transportation and Lumper Services (i.e., Truck and Movers) and a 100-pound mirror is completely shattered during shipment due to a Lumper’s negligent packing of the mirror or the negligent driving of a Driver, Twister Services will assume liability for a total of $60 (100 pounds multiplied by 60 cents) if you timely file a claim for damages with Twister Services. However, in no event will Twister Services be liable for in excess of $2,000 for the total shipment or order. On the other hand, if you order only Lumper Services (i.e., Movers Only) to assist you in packing a container for shipment by Twister Services' moving company and the same mirror is shattered during shipment, Twister Services will not assume any liability for the broken mirror. However, if a Lumper drops the same mirror while moving it into the container for shipment and such mirror is damaged, Twister Services will assume liability for a total of $60 (100 pounds multiplied by 60 cents) if you provide evidence, in Twister Services’ sole discretion, that the damages occurred prior to any shipment and timely file a claim for damages with Twister Services pursuant to the provisions below. In no event, however, will Twister Services’ total liability exceed $1,000 for the Lumper Services (i.e., the Movers Only order). In addition, if you order only transportation services and you pack and load such 100-pound mirror into the transportation vehicle provided by Twister Services, and your mirror is broken during shipment, Twister Services will not assume any liability for such damages. You acknowledge and understand that, if you order only transportation services, you are responsible for ensuring that your property is properly loaded and unloaded and secured and protected for shipment. In the event that any property is damaged due to an accident during the move or other negligence of any courier or driver, your sole remedy shall be to pursue a claim with such courier or driver.

For purposes of determining the weight of a particular item that qualifies for protection under the Damage Protection Policy, each shipping piece or package and the contents thereof shall constitute one item. In addition, the component parts of any single item disassembled for the purposes of handling, loading, and/or transporting such item shall constitute one item.

**If you have personal property that significantly exceeds the Recovery Rate** (e.g., an item valued at $5,000 that weighs only 50 pounds would be worth $100 per pound in contrast to the maximum Recovery Rate of $.60 per pound) or if you have ordered only Lumper Services that will not qualify for the Damage Protection Policy for damages that occur during transit, Twister Services strongly advises that you take extra precautions to ensure the safety and security of your items, including, but not limited to, by wrapping and protecting the items with your own materials prior to handling by a Lumper, ordering or providing extra padding and other packing materials for the Lumpers to use to secure and protect the item, directing the Lumpers to take extra precautions with your items, moving or transporting the items yourself, and/or purchasing third party insurance for such items. Personal property that may significantly exceed the Recovery Rate includes, by way of example, but not limitation, jewelry, silverware, furs, antiques, oriental rugs, computer software, paintings, statues, fine art, custom furniture, and electronics devices.

By receiving and accepting the Services, you expressly acknowledge and understand that you shall not be entitled to any other damages to your personal property, whether to high priced items, items of sentimental value, or otherwise, other than as set forth herein or in a separate signed writing between you and Twister Services, regardless of whether such damages are negligently or intentionally caused by any Lumper or Driver (if applicable).

8.2 Damages To Real and Certain Other Related Property Caused By Twister Services

If Twister Services' courier team (whether a Lumper or Driver) causes damage to your real property while performing the Services and you timely file a claim for damages, Twister Services will only assume the following liability for damages, provided that all your damages, whether to real or personal property shall be subject to the maximum total per order limitations described above ($1,000 for Movers Only Help / Lumper Services and $2,000 for Truck and Movers / Transportation and Lumper Services):

*Damages to Wood Floors*

In the event that wood floors are damaged, Twister Services will only repair or replace the local area damaged. Twister Services will not resurface or refinish the entire floor and does not guarantee an exact match with any original pre-Services finish. In addition, Twister Services will only offer the reasonable market rate, in its sole discretion, for repair of the local area damaged.

Notwithstanding the foregoing, Twister Services will not pay for any minor nicks or scratches or dents to wood flooring that, in Twister Services' sole discretion, may be expected as part of completion of the Services. You should cover your wood flooring with protective materials, including, but not limited to, ram board or other floor protection rolls, doormats, cardboard, rugs, or runners, prior to receiving any Services. You should also ensure that any furniture that you need moved is placed on sliders or that sliders are made available to the Lumpers. In addition, if you do not have any covering for your wood flooring, you should not permit the Lumpers to use any dollies or other hand trucks, which may be more likely to cause damage to your wood floors.

*Damages to Handrails, Walls, Doors, and Drywall*

Twister Services will not be liable for what the courier team, in its sole discretion, determines are minor nicks, scratches, or scuffs to the real property, including, but not limited to, any paint damage, that you may incur as a result of the Lumpers’ performance of the Services. Twister Services may, but shall not be required to, assume liability for what the courier team determines, in its sole discretion, constitutes significant damage to handrails, walls, doors, and/or drywall. In such case, Twister Services will, at its option, either (i) repair the damage to the extent necessary to restore it to the same condition in which it existed prior to your receipt of the Services or (ii) pay you for the cost of such repairs based on a reasonable market rate for such services, as determined by Twister Services in its sole discretion.

*Damages to Mailboxes*

If Twister Services' courier team damages your mailbox while performing the Services, Twister Services will offer to, at its option, either (i) repair the damage to the extent necessary to restore it to the same condition in which it existed prior to your receipt of the Services, (ii) pay you for the cost of such repairs based on a reasonable market rate for such services, as determined by Twister Services in its sole discretion, (iii) replace the damaged mailbox with one of like kind and quality, or (iv) pay you for the cost of a replacement.

**Twister Services will not be liable for any other damages to your real property, including, but not limited to, for any damages to lawns, landscaping, sprinklers, sidewalks, or driveways (including, without limitation, any cosmetic damage to driveways or other concrete or paved areas).** You should not allow any transportation or other vehicles to park on your driveway or sidewalks if they are not capable of supporting such vehicles or if you are concerned that they may damage your driveway, sidewalks, or lawn. You should notify Twister Services prior to the courier team arriving to perform the Services so that they may make arrangements to park on a street or other designated area.

8.3 Filing Claims For Damages

If you have sustained damages to your personal or real property as a result of your receipt of the Services from Twister Services' courier team, you must file a claim for damages within five (5) business days after you receive the Services at issue, unless a longer period (“**Extended Claim Period**”) is provided in a separate, written agreement between you and Twister Services. Your claim for damages must be filed within the five (5) day claim period or the Extended Claim Period, if applicable, (the “**Claim Limitations Period**”) regardless of any other dispute that you may have. Claims may only be filed by the individual that booked the order for Services or the owner of the personal or real property damaged by the Twister Services' courier team. Failure to timely file a claim within the Claim Limitations Period may result in an absolute bar to any claim that you have against Twister Services or its subsidiaries or affiliates for damages to your personal or real property, regardless of whether such damages arise in contract, tort, or under any other legal theory.

To file a claim for damages under Twister Services' Damage Protection Policy, you must contact the Twister Services Support team. You may contact the Twister Services Support Team by submitting a request to support@twisterservices.net, or by requesting to speak with the Support Team at +1-877-418-0087. The Twister Services Support Team will provide you with a damage claim form that you must complete and submit with all relevant documentation within the Claim Limitations Period.

When filing a claim, you will be required to submit all relevant documentation. Relevant documentation includes, but is not limited to, a description of the damaged property, the nature of the damages, the weight of the item(s), and any pictures evidencing your damages. To ensure quick handling of claims, you should provide: (1) the confirmation number for your move; (2) the date of your move; (3) delivery receipts, noting damage or exceptions to the move or confirmation of non-delivery; (4) documentation of the amount of damage being claimed; and (5) photos of the damage. Your damage claim is not considered filed until you have submitted a completed damage claim form with Twister Services. When submitting a claim to Twister Services' Support Team, all claims for damages must be included in the original claim. Additional claims for damages based on the same order for Services that are submitted after the original claim has been filed will not be accepted and shall be deemed waived.

Once your claim has been filed, you agree to cooperate with Twister Services in the investigation of your claim (e.g., by submitting documentary and other evidence requested by Twister Services, including, without limitation, additional pictures). If you fail to cooperate with Twister Services while it is assessing the claim or if your claim is not resolved within thirty (30) days due to some action or inaction on your part, Twister Services may, in its sole discretion, deny your claim in its entirety, and you agree that neither Bellhop nor any of its subsidiaries or affiliates will be liable for any damages to your property.

After your claim and any evidence submitted by you in support of your claim has been reviewed, you may receive a claim settlement offer. You must accept or reject the settlement offer within thirty (30) days of the date that you receive the offer (unless a shorter period is stated in the offer). Your claim should be resolved within thirty (30) days of your receipt of the Services at issue. If you do not respond to a settlement offer after receipt and within such thirty (30) day window, your claim will be denied in its entirety, and you will not be entitled to any damages under the Damage Protection Policy.

8.4 Specific Exclusions From The Damage Protection Policy; Additional Limitations of Liability

Notwithstanding anything herein to the contrary, including the foregoing discussion of the Damage Protection Policy, Twister Services and its subsidiaries and affiliates, and each of the foregoing entities’ employees, contractors, and couriers, shall not be liable for any of the following damages or claims:

*Pre-Existing Damages*

You are required to disclose any pre-existing damages to Twister Services prior to your move. In addition, Twister Services reserves the right, in its sole discretion, to declare a damage as pre-existing based on its investigation of your claim if, after a good-faith review, facts and circumstances warrant such a determination.

*Minor Damages*

Twister Services will not pay any damages for minor dents or small nicks or scratches caused by the courier team to your property as a result of your receipt of the Services. You expressly acknowledge and agree that minor dents or small nicks or scratches are typical of any move and cannot be prevented.

*Particleboard Furniture*

Twister Services will not be liable for damage to any particleboard, chip-core, or pressboard furniture.

*Natural Materials*

Marble, slate, and stone material items are prone to weakness and cracking overtime. Twister Services will not be liable for damaged items made exclusively of (or a composite of) natural materials.

*Completed Repairs*

Twister Services will not pay any damages that have been repaired or replaced by you or someone else at your request prior to you filing a claim with Twister Services or, if completed after a claim has been filed, if completed without the written consent of Twister Services. You should not repair or replace property before resolving your claim with Twister Services unless you have obtained prior written consent from Twister Services.

*Certain Electronics and Appliances*

Twister Services will not be liable for electronics or appliances that fail to operate after being shipped and/or reconnected. You acknowledge and understand that electronics and appliances are not tested prior to shipment, and as such, it will not be possible to determine whether a damage has occurred due to handling or shipment. In addition, Twister Services will not be liable for any structural plumbing, electrical systems, or water damage associated with electronics or appliances that are handled by a Lumper. Twister Services' courier team should require all appliances to be disconnected, uninstalled, and drained (if necessary) by you prior to moving such items. In addition, Twister Services will not be liable for any damages caused to an electronics device (including, without limitation, any television or other display monitor) that is not properly boxed and protected before handling by a Lumper. You should never allow a television or other display monitor to be shipped or otherwise transported without proper protective packaging and securement.

*Oversized and Extremely Heavy Items*

Twister Services will not be liable for any damages to items that weigh in excess of 300 pounds or for any items that exceed the clearance of hallways, stairways, or doorways where such items are not disassembled prior to being moved by the courier team. Common oversized or extremely heavy items include, but are not limited to, certain musical equipment (such as grand pianos), pool tables, hot tubs, ceramic grills, full-size copiers, fireproof cabinets/safes, grandfather clocks, workbenches, exercise equipment, etc.

*Non-Inventoried Items*

Prior to your service date, you may submit an inventory of your personal property. Twister Services will not be liable for any damages for items lost or stolen that are not inventoried prior to your receipt of the Services or that are not documented by the courier team as being loaded on the day of your move. You acknowledge and agree that, without submission of a documented inventory prior to the service date, and without documentation of items being moved on move day, there is no way to verify whether any item has been lost or stolen.

*Reassembled Items*

If you request reassembly of any of your personal property by any Laborer or other courier team, Twister Services will not be liable for any damages that may arise as a result of the assembly, attempted assembly, or failed assembly of such items, including, but not limited to, items containing particleboard, chip-core, or pressboard.

*Installations*

Twister Services does not arrange for the courier team to install or uninstall washers, dryers, dishwashers, ice machines, water coolers, refrigerators, or electrical equipment. If the courier team provides any such services, Twister Services will not be liable in any manner for any damages that may arise as a result of the actions or inactions of the courier team who performed such services. You should not ask any third-party courier to provide such services, and you agree to indemnify, defend, and hold Twister Services and its subsidiaries and affiliates harmless from any expenses, losses, costs, (including reasonable attorneys’ fees and costs), judgments, settlements, damages, awards, interests, fines, and liabilities of whatever kind, including as imposed by a court of law or by any governmental body or agency, that Bellhop and/or its subsidiaries and affiliates may incur as a result of, arising out of, or in relation to your decision to do so.

*Prohibited Items*

Twister Services will not be liable for any damages to personal property that Lumpers and Drivers are prohibited from moving or transporting, as applicable. Prohibited items include, but are not limited to: hazardous materials, such as combustible liquids (alcoholic beverages, acids, oils, paints, etc.), compressed gases (aerosols, engine starter fluids, scuba diving tanks, etc.), explosives (ammunition, loaded guns, propane tanks, etc.), flammables (ammonia, bleach, gasoline, motor oil, petroleum products, etc.), perishables (frozen food, plants, produce, refrigerated food, etc.), contraband or other items prohibited by federal or state law (illegal drugs, etc.), stolen property, and other property which you do not have a lawful right to possess.

*Evictions*

Although Twister Services retains the right to cancel, and the courier team may refuse to complete, an order for Services in the event that you or someone else at the location to be serviced is being evicted, in the event that an order for Services is nonetheless completed, you will not be eligible for any protection under the Damage Protection Policy and agree to indemnify, defend, and hold Twister Services and its subsidiaries and affiliates harmless from and against any and all expenses, losses, costs, (including reasonable attorneys’ fees and costs), judgments, settlements, damages, awards, interests, fines, and liabilities of whatever kind that Twister Services and/or its subsidiaries or affiliates may incur as a result of, arising out of, or in relation to your or someone else’s eviction.

*Fraudulent Misrepresentations of Weight*

Twister Services will not pay any damages for any items based on weights that appear, in Twister Services' reasonable discretion, to be inaccurate or a misrepresentation of the items’ true weight.

*Packing by You or Your Agents*

Twister Services will not be liable for damages to items packed by you or your agents (e.g., damages to items in boxes packed by you).

*Exclusions for Packing Services*

In the event that you only order packing services, neither Twister Services, nor its subsidiaries or affiliates, or their respective employees, agents, or contractors, will be liable for: (i) any damages reported after the courier team leave your property, (ii) any damages that occur in transit, (iii) any damages that occur during unpacking, or (iv) any damages due to the handling of your property by your or your agents or any other third party that is not authorized by Twister Services. In addition, neither Twister Services, nor its subsidiaries or affiliates, or their respective employees, agents, or contractors, will be liable for any property that is lost or misplaced for any reason. You acknowledge and understand that there is no way for Twister Services or any third -party courier to verify lost or misplaced property because neither Twister Services nor any third-party courier is handling the shipment or otherwise unpacking the items after shipment.

*Items of Extraordinary Value and Certain Other Valuable Items*

All items of extraordinary value are excluded from the Damage Protection Policy unless such items are identified by you or your authorized agent on an inventory list and submitted to Twister Services prior to your service date. In addition, the following valuable items are excluded from the Damage Protection Policy: (i) cash, checks, deeds, bills, negotiable instruments, or other valuable documents; (ii) coins, credit cards, postage stamps, and trading stamps; (iii) jewelry, precious stones, or articles manufactured therefrom; (iv) firearms; (v) perishable goods; (vi) prescriptions; and (vii) medical devices.

An “item of extraordinary value” is defined as an item that is valued at more than $100 per pound, such as antiques, silverware, china, furs, paintings, etc.

*Tasks Performed at You or Your Agent’s Request*

Neither Twister Services, nor its subsidiaries or affiliates, or their respective employees, contractors, or courier, shall be liable for any damages that arise as a result of any Lumper, or Driver following directions given by you or your agents, and you agree to indemnify, defend, and hold Twister Services and its subsidiaries and affiliates, and each of the foregoing entities’ employees, contractors, and agents, harmless from any expenses, losses, costs, (including reasonable attorneys’ fees and costs), judgments, settlements, damages, awards, interests, fines, and liabilities of whatever kind that Twister Services and/or its subsidiaries or affiliates, or each of the foregoing entities’ employees, contractors, or agents, may incur as a result of, arising out of, or in relation to you or your agent’s directions.

*Consequential or Incidental Damages*

As set forth more fully in Section 9.2 below, neither Twister Services, nor any of its subsidiaries or affiliates or their respective contractors, employees, or courier shall be liable for any consequential or incidental damages that may arise due to any service failure, including, but not limited to, any failure to start or complete the Services. By way of example, but not limitation, this means that Twister Services shall not be liable for any damages that you may incur if your move or other Services are unable to be performed or completed on a scheduled date.

*Acts of God and Other Similar Circumstances*

Neither Twister Services, nor its subsidiaries or affiliates, or their respective employees, contractors, or courier, shall be liable for any damages caused by or resulting from an act of God; war hostilities; rioting; fire; explosion; flood; sabotage; transportation or labor strike, lockouts, or injunctions; compliance with governmental laws, regulations, or orders; or any other cause whether or not of the same class or kind enumerated herein which affects performance of the Agreement arising from or attributable to acts, events, omissions, or accidents beyond the reasonable control of the Company or the Service Providers.

8.5 Personal Injuries; Participation by You in Moving

For your safety, you are asked not to participate in any loading, unloading, or moving of property or in any other Services. To the extent that you or your agents or family members choose to do so, you acknowledge and agree to indemnify, defend, and hold Twister Services and its subsidiaries and affiliates, and each of the foregoing entities’ employees, contractors, and the courier team, harmless from any expenses, losses, costs, (including reasonable attorneys’ fees and costs), judgments, settlements, damages, awards, interests, fines, and liabilities of whatever kind that Twister Services and/or its subsidiaries or affiliates, or each of the foregoing entities’ employees, contractors, or the courier team, may incur as a result of, arising out of, or in relation to you or your agents or family members’ decision to do so.

Notwithstanding the foregoing, if you order transportation services only, you may be provided access to certain moving equipment, including, but not limited to, hand trucks, appliance dollies, moving pads, ratchet straps, etc. (collectively, the “Moving Equipment”). YOU ACKNOWLEDGE AND UNDERSTAND THAT NEITHER TWISTER SERVICES NOR ANY OF ITS SUBSIDIARIES OR AFFILIATES MAKES ANY WARRANTIES, EXPRESS OR IMPLIED, AS TO THE MERCHANTABILITY OF THE MOVING EQUIPMENT OR ITS FITNESS FOR ANY PARTICULAR PURPOSE. THERE IS NO WARRANTY THAT THE MOVING EQUIPMENT IS, OR WILL BE, SUITED FOR YOUR INTENDED USE OR THAT IT IS FREE FROM DEFECTS. You assume all risks inherent in the operation and use of the Moving Equipment and will take all necessary precautions to protect all persons and property from injury or damage while in possession of the Moving Equipment. Neither Twister Services nor any of its subsidiaries or affiliates shall be responsible to you or to any other party, including any of your agents, for any loss, damage, or injury (including, but not limited to, any personal injury (including death), loss of profits, business interruption, or other special or consequential damages) caused by, resulting from, or in any way connected with the Moving Equipment or its operation or use, or any defect with respect thereto. You agree to defend, indemnify, and hold Twister Services and its subsidiaries and affiliates, and each of the foregoing entities’ employees, contractors, and agents, harmless from and against any and all liability, claims, and damages of any kind (including attorneys’ fees) for injuries or death to persons and damage to property arising out of the use, maintenance, instruction, operation, possession, or rental of the Moving Equipment by you or any other third party not authorized by Twister Services, however caused. You agree to inspect each piece of Moving Equipment prior to its use to ensure that such Moving Equipment is in good working order and repair and to notify Twister Services and the Driver providing the Moving Equipment immediately in the event that any piece of the Moving Equipment is damaged, unusable, or unsafe to use. In the event that any Moving Equipment is damaged, unusable, or unsafe, Twister Services will arrange for a replacement piece of Moving Equipment to be provided if available. You acknowledge and agree that your sole remedy for any failure or defect in the Moving Equipment shall be termination of any rental charges accruing after the time of failure. All Moving Equipment must be returned to the truck or other motor vehicle (arranged by Twister Services in connection with your request for transportation services) prior to the Driver’s departure from your shipment origin and destination. You agree to reimburse Twister Services or its courier team for any Moving Equipment that is not returned.

8.6 Disputed Claims

If you dispute the handling of your claim for damages, including, but not limited to, any proposed claim settlement, you acknowledge and understand that your disputed claim is governed by the alternate dispute resolution and arbitration provision contained in Section 10 (and its subparts) below and that you must abide by the procedures discussed therein. If you desire to file a claim for arbitration pursuant to Section 10 (and its subparts), or otherwise contest the validity of the arbitration provision, you must commence such claim within eighteen (18) months of the filing of your initial claim.

9. DISCLAIMERS; LIMITATION OF LIABILITY; INDEMNITY

9.1. Disclaimer

THE TWISTER SERVICES PLATFORMS AND THE SERVICES THAT YOU MAY ORDER THROUGH THE TWISTER SERVICES PLATFORMS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TWISTER SERVICES EXPRESSLY DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, WHETHER EXPRESS OR IMPLIED OR OTHERWISE, INCLUDING SPECIFICALLY THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. IN ADDITION, UNLESS OTHERWISE PROVIDED HEREIN, TWISTER SERVICES MAKES NO REPRESENTATION, WARRANTY, OR GUARANTEE REGARDING THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY, OR AVAILABILITY OF ANY SERVICES ORDERED THROUGH THE TWISTER SERVICES PLATFORMS, OR THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR FREE OR THAT THEY WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS.

BY ORDERING AND/OR RECEIVING THE SERVICES, YOU ACKNOWLEDGE THAT YOU MAY BE EXPOSED TO SITUATIONS INVOLVING THE COURIER TEAM THAT ARE POTENTIALLY UNSAFE, OFFENSIVE, HARMFUL, OR OTHERWISE OBJECTIONABLE AND THAT THE REQUESTS TO THE COURIER TEAM THROUGH THE TWISTER SERVICES PLATFORMS IS AT YOUR OWN RISK AND JUDGMENT. EXCEPT AS OTHERWISE PROVIDED HEREIN, TWISTER SERVICES HAS NO RESPONSIBILITY OR LIABILITY FOR ANY SERVICES PROVIDED TO YOU. FURTHERMORE, YOU ACKNOWLEDGE, UNDERSTAND, AND AGREE THAT TWISTER SERVICES IS NOT AN EMPLOYER OF ANY THIRD-PARTY COURIER, THAT THE THIRD-PARTY COURIERS MAY NOT BE PROFESSIONALLY LICENSED OR PERMITTED, AND THAT THE ENTIRE RISK ARISING OUT OF YOUR RECEIPT OF THE SERVICES REMAINS SOLELY WITH YOU TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

THIS DISCLAIMER DOES NOT ALTER YOUR RIGHTS AS A CONSUMER TO THE EXTENT NOT PERMITTED UNDER THE LAW IN THE JURISDICTION OF YOUR PLACE OF RESIDENCE.

9.2. Limitation of Liability

TWISTER SERVICES, ITS SUBSIDIARIES AND AFFILIATES, AND THEIR RESPECTIVE AGENTS, EMPLOYEES, AND CONTRACTORS SHALL HAVE NO LIABILITY UNDER THE TERMS OF THIS AGREEMENT EXCEPT AS EXPRESSLY SET FORTH IN SECTION 8 (AND ITS RESPECTIVE SUBPARTS 8.1 THROUGH 8.6) ABOVE, UNLESS OTHERWISE SET FORTH IN A SIGNED WRITING BETWEEN YOU AND AN AUTHORIZED REPRESENTATIVE OF THE PARTY TO BE CHARGED. FOR THE AVOIDANCE OF DOUBT, TWISTER SERVICES, ITS SUBSIDIARIES AND AFFILIATES, AND THEIR RESPECTIVE AGENTS, EMPLOYEES, AND CONTRACTORS’ MAXIMUM LIABILITY PER BOOKING SHALL NOT EXCEED $1,000 FOR REQUESTS FOR ONLY LUMPER SERVICES OR $2,000 FOR REQUESTS FOR LUMPER AND TRANSPORTATION SERVICES, AND IN NO EVENT WILL TWISTER SERVICES, ITS SUBSIDIARIES AND AFFILIATES, AND THEIR RESPECTIVE, AGENTS, EMPLOYEES, AND CONTRACTORS’ LIABILITY TO YOU FOR ANY DAMAGE TO YOUR PERSONAL OR REAL PROPERTY EXCEED SUCH LIMITATIONS FOR ONE ORDER.

IN ADDITION, TWISTER SERVICES, ITS SUBSIDIARIES AND AFFILIATES, AND THEIR RESPECTIVE AGENTS, EMPLOYEES, AND CONTRACTORS SHALL NOT BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, ANY LOST PROFITS, LOST REVENUE, LOSS OF BUSINESS, GOODWILL, COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, LOST DATA, PERSONAL INJURY (INCLUDING DEATH), OR OTHER INTANGIBLE LOSSES ARISING OUT OF OR RELATED TO THESE TERMS, THE TWISTER SERVICES PLATFORMS, YOUR ORDER FOR SERVICES, AND/OR THE SERVICES PERFORMED BY THIRD PARTY COURIERS, HOWEVER CAUSED, REGARDLESS OF THE THEORY OF LIABILITY (WHETHER ARISING IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE, WHETHER ACTIVE, PASSIVE, OR IMPUTED), PRODUCTS LIABILITY, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY), AND EVEN IF TWISTER SERVICES HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THIS LIMITATION MAY NOT APPLY TO YOU. FOR ANY SUCH LOSS OR DAMAGE THAT IS NOT EXCLUDED UNDER THESE TERMS, THE TOTAL LIABILITY FOR SUCH LOSSES SHALL NOT EXCEED THE AMOUNT PAID FOR BY YOU FOR ANY SERVICES.

9.3 Indemnity

You agree to indemnify, defend, and hold Twister Services, its subsidiaries, and affiliates, and their respective officers, directors, employees, agents, and contractors harmless from and against any and all claims, demands, fines, judgments, penalties, damages, losses, liabilities, and expenses (including attorneys’ fees) relating to or arising from: (i) your violation of any third-party right, including, without limitation, any right to privacy, publicity rights, or intellectual property rights (including any User Content submitted by you); (ii) your wrongful or improper use of the Twister Services Platforms or the Services; (iii) any actual or alleged breach of the Terms or your representations, warranties, and obligations set forth in these Terms; (iv) your violation of any rights of another, including of the courier team or any other customer; (v) your violation of any law, rule, or regulation of the United States or any other country; and (vi) your negligence or willful misconduct (including any negligence or willful misconduct in packing any personal property for shipment or relocation by the courier team).

This obligation and any other indemnification obligation set forth in these Terms will survive the termination of these Terms and/or your use of the Twister Services Platforms.

10. DISPUTE RESOLUTION

10.1 Informal Dispute Resolution

Prior to pursuing any other available remedy, including arbitration pursuant to the provisions below, you agree to attempt in good faith for a period of sixty (60) days (the “Informal Dispute Resolution Period”) to negotiate a resolution of any dispute, claim, or controversy that you may have against Bellhop or any Third Party Provider or any dispute, claim, or controversy otherwise arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof; your use of the Bellhop Platforms; or your order for, receipt of, or the performance of the Services (collectively, the “Disputes”). The Informal Dispute Resolution Period shall commence on the first day that you submit written notice of your Dispute(s) to Bellhop.

10.2 Arbitration

If the parties are unable to resolve any Dispute during the Informal Dispute Resolution Period, you agree that such unresolved Dispute or Disputes will be settled by final and binding arbitration between you and Bellhop, provided, however, that each party retains the right (without any requirement to negotiate during an Informal Dispute Resolution Period) to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party's copyrights, trademarks, trade secrets, patents, or other intellectual property rights.

You acknowledge and agree that you and Bellhop are each waiving the right to a trial by jury or to participate as a plaintiff or class in any purported class action or representative proceeding. Further, unless both you and Bellhop otherwise agree in writing, the arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of any class or representative proceeding. If this specific paragraph is held unenforceable, then the entirety of Sections 10.2 through 10.7 hereof will be deemed void and severable. Except as provided in the preceding sentence, Section 10 of these Terms (and each of its respective subparts) will survive any termination of this agreement.

10.3 Arbitration Rules and Governing Law

Unless otherwise agreed to by you and Bellhop, the arbitration of all Disputes will be administered by a single arbitrator of the American Arbitration Association (“AAA”) in accordance with the Commercial Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes (the “AAA Rules”) then in effect, except as modified by Section 10 hereof (and its respective subparts). The AAA Rules are available at www.adr.org/Rules or by calling the AAA at +1 877-418-0087. The arbitration shall be governed by the Federal Arbitration Act or, if the Federal Arbitration Act is found not to apply, the laws of the State of Tennessee.

10.4 Arbitration Process

A party who desires to initiate arbitration must provide the other party with a written Demand for Arbitration as specified in the AAA Rules. The AAA provides a form Demand for Arbitration at: https://www.adr.org/sites/default/files/Commercial%20Demand%20for%20Arbitration.pdf. The written Demand for Arbitration shall include identification of the parties, a statement of the legal and factual basis for the claim(s), and a specification of the remedy sought and shall be served by hand, by first class mail, return receipt requested, or by certified mail to Bellhop at the following address: Legal Department, Bellhops, Inc., 1110 Market Street, Suite 502, Chattanooga, TN 37402.

10.5 Arbitration Location and Procedure

Unless you and Bellhop agree otherwise, the arbitration will be conducted in Chattanooga, Tennessee. If your claim does not exceed $10,000, then, the arbitration will be conducted solely on the basis of documents you and Bellhop submit to the arbitrator unless you request a hearing and the arbitrator determines that a hearing is necessary. If your claim exceeds $10,000, your right to a hearing will be determined by the AAA Rules. Subject to the AAA Rules, the arbitrator will have the discretion to direct a reasonable exchange of information by the parties, consistent with the expedited nature of the arbitration.

10.6 Arbitrator’s Decision

The arbitrator will render an award within the time frame specified in the AAA Rules. The arbitrator's decision will include the essential findings and conclusions upon which the arbitrator bases the award. The arbitrator will have no authority to award punitive or other damages not measured by the prevailing party’s actual damages, except as may be required by statute. The arbitrator shall not award consequential damages in any arbitration initiated under this arbitration provision, and any award of damages must be consistent with Sections 8, 9, and 10 hereof (and their respective subparts), including their respective limitations of liability. The arbitrator may award declaratory or injunctive relief in such Dispute. The decision of the arbitrator shall be final, conclusive, and binding on the parties to the arbitration. Judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.

10.7 Fees

The parties shall be responsible for their own respective arbitration expenses, including attorneys’ fees, unless otherwise provided by applicable state or federal law.

11. OTHER THIRD PARTY INTERACTIONS; DISCRIMINATION

11.1 Other Third Parties

While using the Bellhop Apps, the Websites, and/or any other Bellhop Platform and/or while requesting or receiving Services, you may enter into correspondence with or purchase goods and/or services from, or participate in promotions of third-party service providers, advertisers, or sponsors showing their goods and/or services through the Bellhop Apps, Websites, and/or the other Bellhop Platforms. Any such activity and any associated terms, conditions, warranties, or representations are solely between you and the applicable third party. Bellhop and its licensors shall have no liability, obligation, or responsibility for any such correspondence, purchase, transaction, or promotion between you and any such third party. Bellhop does not endorse any sites on the internet that are linked through the Bellhop Apps and/or Websites, and in no event shall Bellhop or its licensors be responsible for any content, products, services, or other materials on or available from such sites or third-party service providers. Bellhop provides the Bellhop Apps and/or Websites and Services to you pursuant to the terms and conditions of these Terms. You recognize, however, that certain third-party service providers of goods and/or services may require your agreement to additional or different terms and conditions prior to your use of or access to such goods or services, and Bellhop disclaims any and all responsibility or liability arising from such agreements between you and the third-party service providers.

11.2 Discrimination

**You agree that you will not use the Bellhop Platforms to engage in any form of discrimination or harassment, including when providing any ratings or other feedback following completion of the Services by any Third Party Provider. Specifically, you agree that you will not discriminate against or harass any User or Third Party Provider on the basis of any such User or Third Party Provider’s race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. If you are not able to comply with this Section 11.2, you may not use any of the Bellhop Platforms.**

12. PRIVACY POLICY

For information about how Bellhop collects, uses, and shares your information and information about other Users of the Bellhop Platforms, please see our Privacy Policy at [https://www.getbellhops.com/privacy-policy/. By placing an order for Services, you agree to Bellhop’s Privacy Policy.

13. MISCELLANEOUS PROVISIONS

13.1 Choice of Law

These Terms shall be governed by and construed in accordance with the laws of the State of Tennessee, without giving effect to any conflict of law principles.

13.2 Claims of Copyright Infringement

Claims of copyright infringement should be sent to Bellhop’s designated agent. Please e-mail support@twisterservices.net for more information.

13.3 Notice

Bellhop may give notice to you by means of a general notice on the Bellhop Platforms, by electronic mail to the e-mail address or addresses you have provided to Bellhop, by facsimile transmission, or by written communication sent by overnight courier service, first class mail, return receipt requested, or certified or registered mail to the address or addresses you have provided to Bellhop. Unless otherwise provided in another Section of these Terms, you may give notice to Bellhop by first class mail, return receipt requested, or certified or registered mail to: Legal Department, Bellhops, Inc., 1110 Market Street, Suite 502, Chattanooga, Tennessee 37402.

Permitted notices shall be deemed effective, as applicable, (i) 12 hours after sending, if sent by e-mail, unless the sender receives notice of failed delivery, (ii) the day notice is received if notice is given by facsimile, (iii), on the first business day after the date of sending via overnight delivery service if notice is given by such a delivery service, or (iv) the fourth business day after notice is deposited in the United States mail, if notice is given by United States certified, registered, or first class mail.

13.4 Electronic Communications

You consent to receive communications from Bellhop in an electronic form and agree that all terms and conditions, agreements, notices, disclosures, and other communications that Bellhop provides to you electronically satisfy any legal requirement that such communications would satisfy if it were in a hardcopy writing.

13.5 Assignment

These Terms shall be binding upon and inure to the benefit of the parties to this agreement and their respective successors and permitted assigns. You may not assign these Terms without Bellhop’s prior written approval. Bellhop may assign these Terms without your consent, including, without limitation, to a subsidiary or affiliate or a successor-in-interest in connection with a change in control (whether by merger, sale of stock or assets, consolidation, reorganization, or otherwise). Any purported assignment in violation of this section shall be void.

13.6 Independent Contractor

You acknowledge and agree that no joint venture, partnership, employment, or agency relationship exists between you, Bellhop, or any Third Party Provider as a result of these Terms, your use of the Bellhop Platforms, or your receipt of any Services.

13.7 Severability

If any provision (or portion of any provision) of these Terms is determined to be invalid, illegal, or otherwise unenforceable to any extent in any context, such invalidity shall not affect the validity or operation of any other provision of these Terms, and such invalid provision (or portion of any provision) shall be reformed to the maximum extent permitted by law to effectuate the intent of these Terms or, to the extent not reformable under applicable law, severed from these Terms with the remaining provisions of these Terms remaining in full force and effect.

13.8 No Waiver

No waiver of any of the provisions of these Terms shall constitute a waiver of any other provisions whether or not similar, nor shall any waiver constitute a continuing waiver. No waiver shall be deemed effective or binding upon either party unless executed in writing by the party making the waiver. The failure or refusal of Bellhop to insist upon the strict performance of any provision of these Terms or to exercise any right in any one or more instances or circumstances shall not be construed as a waiver or relinquishment of the provision or right, nor shall the failure or refusal be deemed a customary practice contrary to the provision or right. Rights and remedies under these Terms or under applicable law shall be cumulative, and the exercise of any particular right shall not be exclusive of any other right or remedy provided by these Terms or allowed under applicable law.

13.9 Complete Agreement

These Terms (and any other policies and terms referred to herein) constitute the entire agreement between you and Bellhop with respect to the subject matter hereof and supersede any and all prior agreements, negotiations, representations, and promises, whether written or oral, between you and Bellhop.

13.10 Contact Information

If you have any questions, complaints, comments, or concerns about the Bellhop Platforms or the Services, please contact Twister Services at:

Twister Services, Inc.

138 Main St, #1018

East Rockaway, NY 37402

support@twisterservices.net

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